Last updated: June 23, 2026
At Crewi.io, we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Who We Are
Crewi.io is an online marketplace connecting buyers with independent service providers. References to “we”, “us”, or “Crewi.io” in this policy refer to the platform operator.
For privacy-related inquiries, contact us at: legal@crewi.io
2. Information We Collect
Information you provide directly:
- Name, email address, and password when you register
- Profile information (photo, bio, skills, hourly rate)
- Payment information (processed securely by PayPal — we do not store card details)
- Messages exchanged with other users on the platform
- Service listings, reviews, and any other content you post
Information collected automatically:
- IP address and browser/device information
- Pages visited, time spent on the platform, and clickstream data
- Cookies and similar tracking technologies (see Section 7)
Information from third parties:
- Payment confirmation data from PayPal
- Login data if you use social login (Google, etc.)
3. How We Use Your Information
We use your data to:
- Create and manage your account
- Process transactions and payments
- Connect buyers with vendors
- Send transactional emails (order confirmations, receipts, dispute notifications)
- Provide customer support and resolve disputes
- Improve platform performance and user experience
- Detect and prevent fraud, abuse, and violations of our Terms of Use
- Comply with legal obligations
We do not sell your personal data to third parties.
4. How We Share Your Information
We share your data only in the following circumstances:
- With other users: Your public profile, listings, and reviews are visible to other users. Your contact details are never shared without your consent.
- With payment processors: PayPal receives transaction data necessary to process payments.
- With service providers: We may share data with trusted third-party providers (hosting, email, analytics) who process data on our behalf under confidentiality obligations.
- For legal compliance: We may disclose data when required by law, court order, or to protect the rights and safety of our users or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we may retain certain data for up to 5 years to comply with legal obligations, resolve disputes, and enforce our agreements.
Transaction records are retained for a minimum of 7 years for tax and legal compliance purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a machine-readable format.
- Objection: Object to certain uses of your data, including marketing.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at legal@crewi.io. We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze platform usage and improve performance
- Detect fraud and security threats
You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.
8. Security
We implement industry-standard security measures including SSL encryption, secure hosting, and access controls to protect your data. However, no system is completely secure and we cannot guarantee absolute security.
If you believe your account has been compromised, contact us immediately at info@crewi.io.
9. Children’s Privacy
Crewi.io is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has created an account, we will terminate it and delete the associated data.
10. International Data Transfers
Crewi.io operates globally. Your data may be processed and stored in the United States or other countries. By using our platform, you consent to the transfer of your data to these locations, which may have different data protection laws than your country of residence.
11. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Your continued use of Crewi.io after changes constitutes acceptance of the updated policy.
13. Contact
For any questions or concerns about this Privacy Policy:
Email: legal@crewi.io | info@crewi.io
Crewi.io — Connecting talent with opportunity.